Refund Policy — FamedUp
Effective Date: April 25, 2025
Last Updated: May 10, 2025
Our Commitment to Transparency and Fairness
At FamedUp, customer satisfaction is our top priority. While we strive to deliver seamless and reliable social media services, we understand that issues may arise. This refund policy outlines the terms and conditions under which refunds may be issued. By using our services, you agree to the conditions detailed below.
General Refund Guidelines
Each refund request is reviewed individually. Approval is based on multiple factors, including:
Our first step is always to investigate and offer a resolution or service refill. If a refund is warranted, the credited amount will typically be added to your FamedUp wallet within 24–48 hours. Refunds to the original payment method are not guaranteed and may be offered only in rare cases, up to 70% of the original amount, at our sole discretion.
Refund Eligibility: Key Scenarios
Unfulfilled Orders
Refunds may be considered if:
- The customer’s social media account is public
- Correct username/post link was provided and unchanged
- The account or post remains active and unaltered
- Platform guidelines were followed
- At least 72 hours have passed since the order
- A support ticket has been submitted, and 72 hours have passed without resolution
Service Drops or Quality Issues
If there is a noticeable drop in followers or engagement, refund or refill requests are evaluated case-by-case. We prioritize quality but cannot guarantee outcomes in every scenario.
Early Cancellation
If a service is canceled before completion, we may continue the service for the paid period or evaluate partial refund eligibility.
Service Mismatch or Expectations Not Met
If services do not align with your expectations, we’ll assess the case based on specific feedback and order history.
Billing Errors
In cases of duplicate charges or incorrect billing, we ensure a fast resolution and fair compensation.